Customer Care

  • Call: 800-617-5936
  • Fax: 732-612-1053
  • sales@gograiley.com
  • 5130 West Hurley Pond Road
  • Wall, NJ 07727-1601

Returns and Warranty Disclaimer

We want you to be completely satisfied with your purchase. However, if you are not satisfied with an item which has been purchased from Grailey Materials LLC, you may return the item within 14 calendar days from the date of order for a refund of the purchase price, less shipping, handling and a 20% restocking charge. All returns must be returned in new and unused condition together with any relevant paperwork. Item must be in it's original poly bag and not subject to scratches, blemishes or trace of usage to qualify as new and unused. Providing you return meets the above criteria a refund will be made back to your credit card or any other payment method. All our Grailey Materials LLC Roof Leak Diverters are guaranteed free from defects at the time of purchase.
 
In the event of a product being faulty, please inform us immediately or within 14 calendar days after receiving the product. Our warranty is voided if damage is due to wind, storms, hurricanes, snow, fire or act of nature. We strongly advise proper installation of your diverter, and will NOT accept responsibility for pulled grommets as a result of product wear & tear or misuse. We strongly advise against excessive amount of pressure on the grommets, as this may cause damage to your tarp. Warranty does not include damage due to misuse or improper installation. Faulty items that need to be returned to us must have been agreed to by a sales associate and will be replaced at our expense. Any item that has been purchase in error or buyers remorse can be sent back for a full credit less shipping and a 20% restocking charge. The returned freight is the responsibility of the customer. Any item that needs a credit due to a purchasing error or change of mind must be returned within 14 days of the original order. In addition, it is the customer's responsibility to pay for shipping for the return of the product.
 
Grailey Materials LLC takes no responsibility for personal property damage cause by misuse of our product, improper hanging or any water damage caused by an existing or new leak. We strongly suggest a professional roofer or contractor is called immediately to complete any repairs and to prevent any additional water damage to inventory, equipment or personal property.